Terms & Conditions

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

Booking WITHIN 24 HOURS USER WILL RECEIVE AN EMAIL CONFIRMING THAT THE RESERVATION HAS BEEN MADE, MEANING THAT IT WILL ONLY BE BINDING ONCE CUSTOMER HAS ACCEPTED THE RESERVATION THROUGH ITS CONFIRMATION BY EMAIL AND USER'S SUBSEQUENT PAYMENT THEREOF. You should carefully check the details of your confirmation as soon as you receive it. You must contact Hotel Lav, via e-mail or phone immediately if any of the details are incorrect or incomplete. Booking confirmations are subject to the availability of accommodation at the hotel.

Check In / Check out - Unless otherwise stated on the booking confirmation, guests may check-in at any time from 2.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held all night .  Any non-secured reservation will be held until 18:00 pm on the day of arrival at which time we will be entitled to place the room on free sale, unless the guest has notified the hotel of a late arrival. On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon (unless a late departure is stated as part of your Booking).  Late check-out after this time are subject to availability and will be charged at an hourly rate per hotel policy.

In the interest of security and to prevent fraud, at the time of check-in, guests are  required to confirm their identity by providing their booking reference; their passport/identity card and a valid credit or debit card which will be charged in the presence of the card holder.

Cancellation of reservation - The reservation shall be confirmed and guaranteed all night with a credit card or payment on invoice . If the client fails to show up without prior notice, 100% of the first night's stay will be charged (VAT and taxes included).  The credit card is just a guarantee. In case the written notice of cancellation is sent to hotel latest 48h prior to expected date of arrival, the client will not be charged a cancellation fee. In case of late cancellation, hotel reserves a right to charge the cancellation fee in in amount of 100% of first night or in amount of 3 nights if reservation was for 5 nights or more. In this case, extra charge applies in amount of 10% of the cancelled amount as a cost of transaction. This clause is not valid for reservations made with special rates. In this case the respective special conditions will apply.
Group reservations must be confirmed latest 30 days before arrival, and all other conditions and payment policies will be determined according to the official offer sent to the client from hotel sales department.

Customer’s liability-  We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay, including without limitation specialist cleaning), or for any items that are missing when you leave.

Parking Cars and their contents are left at the owner’s/customer’s own risk. Hotel Lav does not accept any liability for any damage or theft to vehicles parked in the car park.

Rates excludes breakfast (300 rsd per person). 

City tax (160 rsd per person) is included in the price.

If you reserve room that is specified for more persons, but you use it as a single room the tax and the breakfast (if selected) will be reduced from the price.